How do I Cancel My Account?

If you need to close your account with Pioneer Telephone, please send an email to with your phone number, account number and the date that you would like to cancel your account. We would also like to understand why our customers leave us. So please include a note in reference to why you are leaving.
If you cannot e-mail a request to cancel service please contact us Mon-Fri 9am-8pm ET at 1-800-808-9000. This way one of our representatives may provide you with an alternate method of getting the cancellation request to us.

Posted in Frequently Asked Questions under Existing Customers.