I am experiencing problems logging on to the eBill site, what do I do?

You may not be able to login to the eBill because you are having problems with your Internet Browser. The instructions below explain how to delete cookies and enable active scripting from your computer.

Windows PC


Google Chrome
Click on the Tools menu and select Options
Click the “Under the Hood” tab and locate the “Security”
In the “Cookie settings” section, click the “Show cookies” button.
Select “Remove all” to delete all cookies from the list (alternatively, you can remove all cookies created within a specific time period by selecting the “Clear browsing data” option in the Tools menu).
To delete a specific cookie, simply select the website that set the cookie from the list and click on “Remove”.
Click on the Close button when you’ve finished.
Internet Explorer 8
Click “Safety” on the Command bar
Select “Delete Browsing History”
Select the option for cookies and click Delete
Alternatively, Internet Explorer 8’s new InPrivate browsing feature allows users to browse the internet without recording information from visited sites (including cookies). To use InPrivate mode:
Click “Safety” on the Command bar
Select “InPrivate Browsing”
Internet Explorer 7
Exit Internet Explorer 7, and then exit any instances of Windows Explorer
Click Start, click Run, type inetcpl.cpl, and then press ENTER
On the General tab, click Delete under Browsing History in the Internet Properties dialog box
In the Delete Browsing History dialog box, click Delete Cookies
In the Delete Cookies dialog box, click Yes
Internet Explorer (all other versions)
Internet Explorer saves cookies in more than one location, depending on the version of the browser and the version of Microsoft Windows being used. The best way to find and delete them is to close Internet Explorer then use your file management software (such as Windows Explorer) and search for a folder called ‘cookies’.
Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.
Mozilla Firebird
Click on Tools, then Options
Select the Privacy icon in the left-hand panel
Click on Cookies
Click on Stored Cookies
To remove a single cookie click on the entry in the list and click on the Remove Cookie button
To remove all cookies click on the Remove All Cookies button
Mozilla Firefox
Click on Tools, then Options (or Edit | Preferences on Linux)
Select Privacy
In the Cookies panel, click on Show Cookies
To remove a single cookie click on the entry in the list and click on the Remove Cookie button
To remove all cookies click on the Remove All Cookies button
Netscape Navigator 7
Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.
Netscape Navigator 6
Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.
Netscape Navigator 4.x
In Netscape, all cookies are stored into one file, called Cookies.txt, in the user preferences folder, making them easy to find and delete.
The folder can be located by using your file management software to search your hard disk drive for “cookies.txt”.
Users of Netscape Navigator 4.x may also stop cookies from being written to the hard drive, by making the cookies file read only.
However, even if the browser can’t “write” cookies to the hard drive, it can still cache them, and it may create a new cookie file.
Opera
To delete all cookies at the end of every session, select it in the privacy settings under Tools & Preferences.
Click on Manage cookies to delete specific cookies or cookies from specific domains.
To delete all cookies immediately, go to Delete private data on the Tools menu.
Deepnet Explorer 1.1+
Choose Tools and then Internet Options
Click the Privacy tab
Move the slider to choose your preferred settings.

Apple Macintosh


Microsoft Internet Explorer 5 (MacOS X)
Choose Preferences from Explorer menu
Select Receiving Files options
Select Cookies
Select the Cookies to be deleted from the list
Press Delete button
Microsoft Internet Explorer 5 (MacOS 9)
Choose Preferences from Edit menu
Select Receiving Files options
Select Cookies
Select the Cookies to be deleted from the list
Press Delete button
Mozilla
Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.
Netscape Navigator 7.x
Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.
Netscape Navigator 6.x
Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.
Safari 1.0 (MacOS X)
Choose Preferences from Safari menu
Select Security icon
Press Show Cookies button
Select the Cookies to be deleted from the list
Press Delete button
Opera
To delete all cookies at the end of every session, select it in the privacy settings under Opera –Preferences
Click on Manage cookies to delete specific cookies or cookies from specific domains
To delete all cookies immediately, go to Delete private data on the Tools menu

How to Enable Active Scripting/JavaScript


Internet Explorer 8
1. Open Internet Explorer.
2. Click on the Tools button (the picture of the gear) or “Tools” from the program menu.
3. Click on Internet Options….
4. Click the Security tab.
5. In the “Security level for this zone” box, click on Custom level….
6. Scroll toward the bottom of the Settings box to Scripting.
7. Enable active scripting.
8. Click OK twice to close the dialogue.
9. Click the Refresh button after the Address Bar at the top of your browser, or hit F5.
Internet Explorer 7
1. Open Internet Explorer.
2. Click on the Tools button (the picture of the gear) or “Tools” from the program menu.
3. Click on Internet Options….
4. Click the Security tab.
5. In the “Security level for this zone” box, click on Custom level….
6. Scroll toward the bottom of the Settings box to Scripting.
7. Enable active scripting.
8. Click OK twice to close the dialogue.
9. Click the Refresh button after the Address Bar at the top of your browser, or hit F5.
Internet Explorer 6.X
1. Open Internet Explorer.
2. Select Internet Options from the Tools menu.
3. In Internet Options dialog box select the Security tab.
4. Click Custom level button at bottom. The Security settings dialog box will pop up.
5. Under Scripting category enable Active Scripting, Allow paste options via script and Scripting of Java applets
6. Click OK twice to close out.
7. Hit Refresh.
Internet Explorer 5.X for Windows XP
1. Open Internet Explorer.
2. Select Internet Options from the Tools menu.
3. In Internet Options dialog box select the Security tab.
4. Click Custom level button at bottom. The Security Settings dialog box will pop up.
5. Under Scripting category enable Active Scripting, Allow paste options via script and Scripting of Java applets
6. Click OK twice to close out.
7. Hit Refresh.
Internet Explorer 5.X for Mac OS X
1. Open Internet Explorer.
2. Select Preferences from the Explorer menu.
3. Click the arrow next to Web Browser.
4. Click Web Content.
5. Under Active Content check Enable Scripting.
6. Click OK.
7. Click Refresh.
Internet Explorer 5 for Mac OS 9
1. Open Internet Explorer.
2. Select Preferences from the Edit menu.
3. Click the arrow next to Web Browser.
4. Click Web Content.
5. Under Active Content check Enable Scripting.
6. Click OK.
7. Click Refresh.
Internet Explorer 4.X
1. Select Internet Options from the View menu.
2. Click the Security tab.
3. Click Custom.
4. Click Settings.
5. Scroll down to locate Scripting.
6. Click Enable for Active Scripting.
7. Click OK.
8. Click Reload.
Internet Explorer 3.X
1. Select Options from the View menu.
2. Click Security.
3. Check Enable Java Programs.
4. Click OK.
5. Click Reload.
Mozilla Firefox 1.5 and 2
1. Open Firefox.
2. Click on the Tools menu.
3. Select Options….
4. Click the Content tab with the Earth graphic.
5. Check Enable JavaScript.
6. Click OK.
7. Click Reload or hit F5.
Safari Public Beta 2 for Mac OS X
1. Open Safari.
2. Select Preferences from the Safari menu.
3. Click Security.
4. Check both Enable Java and Enable JavaScript.
5. Close the window.
6. Click Reload.
Opera 8 & 9
1. Open Opera.
2. Select the Tools menu.
3. Select Quick Preferences.
4. Check Enable JavaScript
5. Click Reload or hit F5 to refresh the page.
Opera 7.X
1. Open Opera.
2. Select Quick Preferences from the File menu.
3. Make sure Enable Javascript is checked.
4. Click Reload.
Opera 5.X
1. Open Opera.
2. Select Quick Preferences from the File menu.
3. Make sure Enable Javascript is checked.
4. Click Reload.
Netscape 7.X
1. Open Netscape.
2. Select Preferences from the Edit menu.
3. Click the arrow next to Advanced.
4. Click Scripts & Plugins.
5. Check Navigator beneath “Enable Javascript for”.
6. Click OK.
7. Click Reload.
Netscape 6.X for Mac OS X
1. Open Netscape.
2. Select Preferences from the Edit menu.
3. Click Advanced
4. Check both Enable Java and Enable JavaScript for Navigator
5. Click OK.
6. Click Reload.
Netscape 4.X for Windows XP
1. Open Netscape.
2. Select Preferences from the Edit menu.
3. Click Advanced.
4. Check both Enable Java and Enable JavaScript
5. Click OK.
6. Click Reload.
Netscape 4.X for Mac OS 9
1. Open Netscape.
2. Select Preferences from the Edit menu.
3. Click Advanced.
4. Check both Enable Java and Enable JavaScript
5. Click OK.
6. Click Reload.
Netscape 3.X
1. Select Options from the Edit menu.
2. Click Network Preferences.
3. Click Languages.
4. Check both Enable Java and Enable JavaScript.
5. Click OK.
6. Click Reload.
Mozilla 1.X
1. Open Mozilla.
2. Select Preferences from the Edit menu.
3. Click the arrow next to Advanced.
4. Click Scripts & Plugins.
5. Check Navigator beneath “Enable Javascript for”.
6. Click OK.
7. Click Reload.
AOL 4.0 and 5.0
1. Click My AOL.
2. Click Preferences.
3. Click WWW.
4. Click the Secutity tab.
5. Click Custom.
6. Click Settings.
7. Scroll down to locate Scripting.
8. Click Enable for Active Scripting.
9. Click OK, and then click the Reload button.
AOL 3.0
1. Click Prefs.
2. Click Security.
3. Check Enable Java Programs, if the box is blank, single click on it.
4. Click OK .
5. Click the browser’s back button, once back, click reload.

Posted in Frequently Asked Questions under Troubleshooting.

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