Contact Us

Having Trouble Logging into your account?: For added security your account number instead of your phone number should be used to log into your ebill account. We appreciate your business and apologize for any inconvenience.

There are several ways to get in touch with Pioneer Telephone, but whichever you choose, you’ll receive a prompt response along with our superior customer service. Many common questions can also be answered on our website FAQ page!

All of Pioneer’s service professionals are based in the United States. We are proud to offer your exceptional service; in fact, 97% of all calls received during business hours are answered in less than 20 seconds by one of our service professionals.

By Email
Click here

Submit any questions or comments you have about Pioneer Telephone’s plans or services by email, 24/7. A service team member will promptly respond to your inquiry. We always want to hear your input on how we can improve, or if you think we are doing a great job!

By Phone
1-800-808-9000

Speak with one of our professional service team members located in South Portland, Maine. We can be reached 9am-8pm EST, Monday-Friday. Feel free to call with any specific questions you have, or just to introduce yourself.

Many common questions can also be on our website FAQ page.

By Fax
1-800-646-5080

When important documents need sending and there is no time to wait on a stamped envelope, a fax is the simple solution. Fax Pioneer Telephone any time regarding your account.

By Mail

It seems rare these days, but sometimes there is still occasion for old fashioned snail mail. We are pleased to receive your correspondence, and we will write back promptly!

Send Account Inquiries to
Pioneer Telephone
39 Darling Avenue
South Portland, Maine 04106
Send Payments to
Pioneer Telephone
PO Box 11018
Lewiston, ME 04243-9469

Please remember to include your full name, account number and telephone number with any inquiry so that we may best serve you.

Internet Service Provider Information

If you have Internet service, we would appreciate your sharing which company provides Internet service to you and if your service is DSL (provided by a phone company) or cable as Pioneer is considering offering additional services in the future. Rest assured that we will only use this information for internal purposes and will not disclose or sell it to an outside party.

You may provide us this information by clicking here or email us at info@pioneertelephone.com with the subject heading “My Internet Service”. Thank you!

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